Frequently Asked Questions
1. How do I book?
Booking is easy, simply click BOOK ONLINE link on the left. From there, select your preferred date on the calendar, then select your choice of party package, and on the next screen the number of people expectred at the party. The next screen will show the available times that are available on your chosen date. If all times are booked on that date, a message stating that all available slots are taken – in which case please select a different date. Otherwise select your preferred date and continue with the booking – following the on-screen instructions. Your booking is confirmed once the deposit payment is made.
2. Do I have to pay upfront for my booking?
In general you only need to pay a 50% deposit to secure your booking. The balance is payable on the day of the party.
When buying tickets to a TimeTwisters organised parties (such as our Halloween Party), payment of the full ticket price is required at the time of booking
3. Is there a booking fee?
No! The price you pay is simply the normal price of the party package you choose.
4. When do I need to confirm final numbers for my party?
We ask that you let us know 2-3 days (48-72 hours) before the party what your expected final numbers are for your party as this enable us to make the final preparations for the big day to ensure that everything runs smoothly.
5. What if I turn up with more people on the day?
Generally it isn’t a problem if the numbers change by one or two on the day. You will simply pay for the additional guests in your final payment. However, if the final numbers that turn up on the day are going to be significantly different from what you originally booked, please let us know as soon as possible before the start of the party in order for us to ensure we have everything in place for your party to run smoothly
6. What if I have fewer guests than the minimum required for the party?
You can of course book a party if you have less than the minimum number of guests required for your preferred party package. However, you will be charged based on the minimum number of party guests.
7. If I book a party package do I get exclusive use of TimeTwisters?
We only have one party starting each hour, so the party team running your party will be focused on making sure that everything runs smoothly and the way you want it. The play centre will however, be open to the public at the same time.
8. What happens when we arrive?
We suggest that you arrive for your party 5-10 minutes before the party start time – so that you are there when the rest of your guests arrive. Simply let the reception team know that the star of the party has arrived. You will be shown to the table we’ve set-up for you where there will be jug(s) of juice for the children. The party team will keep you informed of the timings for the party and ensure that everything runs smoothly.
If you have any other questions, please contact the party team at firstname.lastname@example.org or call us on 0131 308 2464