What are the minimum numbers for Soft Play Celebrations?
With our Soft Play Birthday Celebrations customers booking more than 8-children will be allowed to book FREE use of our our large, Ancient Egyptian themed party room.
What If I don’t have the minimum number for a party?
Your can still come is as a group to celebrate your special occasion but will not have free access to our large party room. You can obviously sit anywhere else in the play centre that is available.
What is the maximum number of attendees?
Our large party room can comfortably accommodate up to 30 children
A maximum of 6-adults are allowed at each birthday party celebration.
How can I book a Soft Play Birthday Celebration?
We have 3 options: In person, by telephone, or online.
In Person: Simply pop into TimeTwisters any time during our opening hours (9.30am until 6.00pm) and one of our party team will be able to complete the whole booking process for you. You then have the choice to pay for the booking in either cash or any major credit card.
By Telephone: A bit more convenient if you are not able to come in and visit us, simply call us on 0131 639 0129 and again one of the party team can complete the whole booking for you. The party booking can be paid by any major credit or debit card
Online: Probably the most convenient of all as you can book your party at anytime night or day (24/7) without having to wait until the play centre is open. This is a completely secure online booking system with secure online payment facilities provided by WorldPay, which can accept any of the major credit or debit cards.
What deposit is required to secure a booking?
With our Birthday celebration packages the full entry cost for your group is required to be paid at the time of the booking. Any food that you choose to order can be paid separately on the day of your celebration.
What is your Party refund policy?
We recognise that circumstances can change and if you find that for whatever reason you will not be able to hold your party on the date you have booked, please get in touch as early as possible.
In the first instance we will work with you to reschedule your party to a date that is more convenient. We will reschedule your party on up to 2 occasions free of charge, thereafter there will be a £35 rescheduling fee applied for each subsequent rescheduling.
If you decide to cancel your booking altogether, then cancellation fees will apply:
We will work with you in order to accommodate any requested date changes, and will do all we can to find a date that works for you, but availability is obviously subject to other bookings that already exist at the time of your requested date change.
I was trying to book a party but something went wrong when I was paying the deposit and the time I wanted is no longer available. What should I do?
As we know these sort of things can happen for any number of reasons – either a the web browser crashed, something didn’t work properly at the payment gateway or any number of technical reasons. If it does happen…DON’T PANIC!!
In most cases the party date and time you were booking has been set-aside in your name and simply needs to booking deposit to be paid in order to confirm the booking. Simply phone TimeTwisters on 0131 639 0129 in order to confirm that the booking has been made and complete the booking process by paying the required deposit.
What happens once I’ve booked my party and Paid my deposit?
Once the booking process is complete, we’ll send you our confirmation of your booking showing all of the details that we have on our system regarding your party. Please check this carefully and let us know as soon as possible if there are any mistakes or if you would like to make any changes.
Along with your party confirmation, we’ll also send out the invitations for your party for you to send out to each of your party guests. We generally send out the number of invitation for the number of children that you have booked for, but on request we can send out up to an additional 5 invitations with your confirmation.
What happens if all the people that I‘ve invited can’t come to the party?
We know this can happen and we can quite easily accommodate changes to the number of guests at your party. Simply let us know (preferably by email to party@timetwisters.co.uk) to confirm the number of people that will be attending. This will enable us to ensure that the kitchen prepares the right amount of food for your party and ensures everything runs smoothly on the day. Please let us know at least 72 hours before your party if the expected number of guests has changed.
Unlike some places though we don’t believe you should pay for guests that for whatever reason are not able to attend (or simply do not turn up), and will only charge for the number of children that are actually at the party. This however, is still subject to the minimum party numbers as outlined at the top of this page. If the actual number of attendees is less than these minimums you will still be charged for the minimum number of guests.
What if more children come to the party than I originally booked for?
Again, this is relatively easy for us to accommodate – provided we get some additional notice of the increase in numbers. As before, this is mainly to ensure that the kitchen is adequately prepared and makes enough food for the number of guests. Letting us know about the increase – at least 2-3 days before your party date, will ensure that everything runs much smoother on the day of your party.
As stated previously, you only pay for the number of children that attend (subject to usual minimum numbers).
When will I be required to pay the balance for my party?
As we only charge for the number of children that actually attend the party (subject to our normal minimum numbers) we do not take the final payment until the day of your party. Shortly after your arrival (and once all of your guests have arrived) one of the party hosts attending your party (or our party coordinator) will simply ask that you make your way to reception in order to pay your balance.
Just enter your details to find out more about our Soft-Play Party Packages and one of our friendly party team will be in touch soon.
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We accept all major credit and debit cards. In the centre we have various contactless and mobile payment solutions (including Google Pay and Apple Pay). Cash is welcome, but we are unable to accept personal cheques.
